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FAQ

SHIPPING

What countries do you ship to?

We ship worldwide! We'll ship anywhere that Canada Post delivers. 

What shipping methods do you offer?

Currently we ship via Canada Post.

How much is shipping?

Shipping costs are calculated by weight and by destination. To determine the shipping costs for your order, add the items you want to the shopping cart and use the ‘Estimate Shipping & Tax’ field on the right underneath the subtotal.

For more on shipping, see our Shipping & Returns page.

How quickly will my order ship?

Orders ship within 5 business days of receiving payment.

Where's my order?

Log in to your account, and on the left column, look for 'View Order Status.' That will bring up a list of your orders and tell you their status.

Do I have to create an account?

Yes, that's the only way to be able to check on your orders and most importantly, access downloadable files forever. Your account information is kept private and will not be shared or used for any purpose other than shipping your order, and contacting you if necessary.

My order is Awaiting Fulfillment. What does that mean?

This means we have received your order information and payment, but it hasn't been released to the distribution centre for shipping yet. Orders are released to the warehouse twice a week.

My order is Awaiting Shipment. What does that mean?

This means your order has been sent to the distribution centre to be shipped! Once the warehouse has your order information, it will be on its way to you within 2 business days.

Can I change my order?

We can't change orders in the system. If your order hasn't been released to ship, we may be able to cancel it and have you place a new, revised order!

If the status is Awaiting Fulfillment, then we can cancel it and have you place a brand new order with the changes. Contact us to take care of this for you.

If the status is Awaiting Shipment, then your order has been released to the warehouse and cannot be changed or cancelled.

 

PATTERN QUESTIONS

Where can I find information on sizing?

Here's a link to the Sizing and Size chart page. Size information and finished garment measurements are also printed on the back of each pattern envelope.

What cup size are your patterns designed for?

Sewaholic Patterns are drafted for a B cup.

Can I sell garments made from Sewaholic Patterns?

Sewaholic Patterns are for personal home use only, not for commercial sale.

Where can I find a list of pattern corrections?

Check out our Errata page for the most up-to-date list of pattern updates and corrections. If you think you've found an error, please contact us!

 

PDF PATTERNS

Do you offer downloadable patterns in PDF format?

Yes! We’ve started releasing new patterns in both printed and PDF format starting July 2014. We're also working on creating PDF versions of all existing patterns, so you'll be able to choose your preferred format.  

Great! How do PDF patterns work?

PDF patterns are instantly downloadable as soon as you complete the checkout process. The pattern is divided into multiple files for the pattern pieces, instructions, cutting layouts, envelope information, so you only print what you need. The pattern is printable on Letter or A4 format paper. The pattern pieces will need to be assembled in tiles, a guide is provided on how to assemble the pattern and which pieces to print for each view.

How quickly will I get my pattern?

Instantly! As soon as you complete checkout, you’ll get a link to download the pattern. A link will also be emailed to you in your order confirmation, and the pattern will always be there in your account, under Completed Orders.

How do I print my pattern? What size paper do I need? Can I print it at a copy shop?

The pattern is printable on Letter or A4 format paper. The pattern pieces will need to be assembled in tiles, a guide is provided on how to assemble the pattern and which pieces to print for each view.

The great part about our PDF patterns is the helpful guide indicating which pieces you need for each view. Only print the pages you need, for the view you plan to make. Saves paper, ink & time, and it’s kinder to the planet!

When you print, make sure you have the printer settings set to ‘Actual Size’ and not ‘fit to page.’ There is a Test Square provided on page one to check that the dimensions are correct. You may want to print page 1 only to ensure it’s printing at the right scale, before printing the entire pattern!

We have started offering wide-format file options to print at a copy shop starting September 2014, and we're working on updating all patterns that are currently available in PDF format to include both print-at-home tiled pattern pieces as well as the wide-format option.

How do I assemble my PDF pattern?

Follow the included guide to assembling the pattern. There are circles to match on each piece, simply cut off the border and match the circles to assemble the pattern pieces.

Where do I find the PDF file in my account?

Your PDF patterns will be saved forever in your account under ‘Completed Orders.’

How many times can I download the file?

As many times as you want! Your PDF file will be stored in your account forever and you can download and print it as many times as you need to.

When will more patterns be available as PDF downloads?

Soon! We are working on creating PDF patterns for our most popular patterns. If there is a pattern you would like to see as a PDF, please let us know!

Anything else to know about PDF patterns?

All PDF patterns are final sale. No refunds will be processed on downloadable products. Please do not share or distribute our PDF patterns.

 

PAYMENT

What forms of payment do you accept?

We accept credit cards including Visa, Mastercard and American Express, as well as Paypal. All prices are listed in Canadian dollars.

 

WHOLESALE

Do you sell wholesale?

Yes! We're happy to accept wholesale orders from both bricks-and-mortar retail stores and e-commerce websites. Check out our Wholesale page for more information, or contact us to set up a wholesale account!

 

PRIVACY

Is my account information safe?

Sewaholic Patterns will never share, rent or sell any of your personal information. Your phone number, address and email address is private and will never be used for any purpose other than contacting you about your order and shipping your patterns.

 

GIFT CERTIFICATES

Do you sell gift certificates?

Yes! Give the gift of sewing to loved ones and sewing friends. Gift certificates can be emailed to the recipient and redeemed online any time. Buy a gift certificate today

How do I use my gift certificate?

Simply enter your gift certificate code directly into your order at checkout. Enter the reference number into the "Redeem Gift Certificate” field, click "Go" and your gift certificate will be automatically credited against your order. If this doesn't work for any reason, contact us, and we'll help fix it!

Does my gift certificate expire?

No, gift certificates never expire and can be used any time after purchase.

What happens if I don't use the entire gift certificate in one purchase, or if it's not enough to purchase the items I want?

If you don't use the full amount of the gift certificate in your first order, the remaining credit will be added to your Sewaholic Patterns account and applied automatically to your next order.

If the total cost of your order is more than the value of your gift certificate, then you'll be directed to our payment page, where you will be able to pay the remainder of the cost.

 

MISCELLANEOUS

I want to start a sewing pattern business. Can you help me?

Take a look at our Behind the Scenes posts on the Sewaholic blog for a look at what it’s like behind the scenes at Sewaholic Patterns. Tasia shares her experiences running the business, including challenges and successes, in an open and candid manner. We’re unable to provide advice or consulting services at this time.


 

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