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FAQ

SHIPPING

What countries do you ship to?

We ship worldwide! We'll ship anywhere that Canada Post delivers. 

What shipping methods do you offer?

Currently we ship via Canada Post.

How much is shipping?

Shipping costs are calculated by weight and by destination. To determine the shipping costs for your order, add the items you want to the shopping cart and use the ‘Estimate Shipping & Tax’ field on the right underneath the subtotal.

For more on shipping, see our Shipping & Returns page.

How quickly will my order ship?

Orders ship within 5 business days of receiving payment.

Where's my order?

Log in to your account, and on the left column, look for 'View Order Status.' That will bring up a list of your orders and tell you their status.

My order is Awaiting Fulfillment. What does that mean?

This means we have received your order information and payment, but it hasn't been released to the distribution centre for shipping yet.

My order is Awaiting Shipment. What does that mean?

This means your order has been sent to the distribution centre to be shipped! Once the warehouse has your order information, it will be on its way to you within 2 business days.

Can I change my order?

If the status is Awaiting Fulfillment, then we might be able to edit it for you! Contact us as soon as possible to find out if we can make the change.

If the status is Awaiting Shipment, then your order has been released to the warehouse and cannot be changed or cancelled.

 

WHOLESALE

Do you sell wholesale?

Yes! We're happy to accept wholesale orders from both bricks-and-mortar retail stores and e-commerce websites. Check out our Wholesale page for more information, or contact us to set up a wholesale account!

PAYMENT

What forms of payment do you accept?

We accept credit cards including Visa, Mastercard and American Express, as well as Paypal. All prices are listed in Canadian dollars.

PRIVACY

Is my account information safe?

Sewaholic Patterns will never share, rent or sell any of your personal information. Your phone number, address and email address is private and will never be used for any purpose other than contacting you about your order and shipping your patterns.

GIFT CERTIFICATES

Do you sell gift certificates?

Yes! Give the gift of sewing to loved ones and sewing friends. Gift certificates can be emailed to the recipient and redeemed online any time. Buy a gift certificate today

How do I use my gift certificate?

Simply enter your gift certificate code directly into your order at checkout. Enter the reference number into the "Redeem Gift Certificate” field, click "Go" and your gift certificate will be automatically credited against your order. If this doesn't work for any reason, contact us, and we'll help fix it!

Does my gift certificate expire?

No, gift certificates never expire and can be used any time after purchase.

What happens if I don't use the entire gift certificate in one purchase, or if it's not enough to purchase the items I want?

If you don't use the full amount of the gift certificate in your first order, the remaining credit will be added to your Sewaholic Patterns account and applied automatically to your next order.

If the total cost of your order is more than the value of your gift certificate, then you'll be directed to our payment page, where you will be able to pay the remainder of the cost.

PATTERN QUESTIONS

Where can I find information on sizing?

Here's a link to the Sizing and Size chart page. Size information and finished garment measurements are also printed on the back of each pattern envelope.

What cup size are your patterns designed for?

Sewaholic Patterns are drafted for a B cup.

Can I sell garments made from Sewaholic Patterns?

Sewaholic Patterns are for personal home use only, not for commercial sale.

Where can I find a list of pattern corrections?

Check out our Errata page for the most up-to-date list of pattern updates and corrections. If you think you've found an error, please contact us!

Do you offer downloadable patterns in PDF format?

Not at this time, but it’s something we’re working on! Currently all of our patterns are in printed paper format, with complete written instructions and all sizes from 0-16 included in one envelope.

MISCELLANEOUS

I want to start a sewing pattern business. Can you help me?

Take a look at our Behind the Scenes posts on the Sewaholic blog for a look at what it’s like behind the scenes at Sewaholic Patterns. Tasia shares her experiences running the business, including challenges and successes, in an open and candid manner. We’re unable to provide advice or consulting services at this time.


 

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