We ship worldwide, to virtually any address in the world! We'll ship anywhere that Canada Post delivers.
Orders ship from Vancouver, BC, Canada.
Orders ship via Canada Post, and are processed and shipped out within 3 business days from receipt of payment. Note: due to a pending labour dispute with Canada Post, packages may take longer to leave our facilities than usual.
Shipping costs are calculated by weight and by destination, and are automatically linked to current Canada Post rates. To determine the shipping costs for your order, add the items you want to the shopping cart and use the ‘Estimate Shipping & Tax’ field on the right underneath the subtotal.
We ship to the United States and internationally. Please note that orders to the USA can take up to 3 weeks to arrive.
No tracking numbers are provided for Small Packet parcels, only for Xpresspost shipments. If you need tracking for your order, please choose the Xpresspost option.
International orders may take between 10 and 30 days to arrive.
During the month of December, please allow extra time for your order to arrive. (If this seems slow, check out our list of Retailers to buy from a retailer closer to you for faster shipping!)
Shipments outside Canada may be subject to duties, taxes or import charges, which are the responsibility of the purchaser. For more information, please contact your local customs office.
Taxes will be applied to orders within Canada, according to the province where your shipping address is located. Orders to the USA and international orders outside of North America are not taxed, and orders to the EU for physical products are not taxed.
There are now taxes on digital products only to customers in the EU. A new law went into effect January 1, 2015 that requires sellers of digital products worldwide to collect taxes on sales to the EU. This law uses the purchaser's country to calculate the rate of tax, rather than the seller's country. We use the VAT rate in the country you purchase from to calculate the sales tax on your order. For more information here is the official European Union documentation, with FAQ answers here. As a Canadian company, we have no control over this decision and are required to comply with the EU regulations in order to keep selling to EU customers.
All sales are final.